Online Teams Management Workshop
Two day online Teams workshop for new and aspiring managers
Available spots
Workshop Description
Created specifically for the veterinary environment, this course blends leadership skills, people management, operational structure, financial awareness and client care strategy. It focuses on real-world scenarios, giving you practical frameworks, ready-to-use templates and clear systems that can be implemented immediately within your practice. Modules Covered Module 1 – What is Management? Understanding the manager’s role, leadership vs management, accountability and setting expectations. Module 2 – Communication Skills Professional communication, handling difficult conversations, conflict resolution and remaining calm under pressure. Module 3 – Team Management Building effective teams, managing personalities, motivation, delegation and performance support. Module 4 – Effective Meetings Running structured, productive meetings with clear agendas and accountability. Module 5 – Staff & HR Issues Managing absence, performance concerns, conflict and maintaining professional standards. Module 6 – Diary Management Improving diary efficiency, maximising vet and nurse utilisation and reducing bottlenecks. Module 7 – Client Care & Satisfaction Enhancing the client journey, building loyalty and delivering consistent service. Module 8 – Dealing with Complaints Structured complaint handling, de-escalation and protecting team morale. Module 9 – Finance & Debt Management Budget awareness, managing outstanding debt and strengthening financial responsibility. Module 10 – Understanding KPIs Monitoring weekly and monthly figures and using data to drive performance. Module 11 – The Importance of SOPs Creating clear Standard Operating Procedures to ensure consistency and business protection. Module 12 – Marketing & Social Media Growing your client base through Facebook, Instagram and TikTok, using Meta Business Suite for scheduling and analytics, and increasing community engagement. Special Guest Session We are delighted to include a wellbeing session delivered by The Goodman Life, focusing on stress and anxiety in the workplace. This includes practical guidance on managing pressure in veterinary settings, along with guided breathwork workshops to support resilience, focus and emotional regulation. This added element ensures you leave not only as a stronger manager, but also equipped to support wellbeing within your team.
Upcoming Workshops
Cancellation Policy
Cancellation & Rescheduling Policy When booking either the in-person Management Workshop or an online Management Teams workshop, full payment is required at the time of booking. Refunds will only be issued if a cancellation is made within 24 hours of the original booking. After this period, refunds are not available. However, the workshop may be rescheduled to the next available suitable date, provided sufficient notice is given. Workshops may be rescheduled with a minimum of 48 hours’ notice prior to the scheduled start time. Rescheduling requests made within 48 hours of the workshop will unfortunately not be eligible for rescheduling or refund. Please ensure you join the online Microsoft Teams workshop at the scheduled time using the link provided via email. If you experience technical difficulties joining the workshop, please contact us as soon as possible so we can assist where possible.